Privacy Policy

1. Introduction

This Global Privacy Notice (also serving as our HKSAR-regional Personal Information Collection Statement or "PICS") explains how Polytech Global Solutions Limited (HKSAR BRN 80427335), including its subsidiaries and affiliates (collectively, "Polytech" or the "Company"), collects, stores, processes, uses, discloses, and protects the personal data of platform users, agents, and customers.

2. Applicable Legal Requirements

This Notice is compiled in accordance with the jurisdictional requirements of the Hong Kong Special Administrative Region (HKSAR) and, in particular, with HKSAR legislative acts directly or indirectly related to the processing of personal and sensitive information:

  • Personal Data (Privacy) Ordinance, PDPO (Cap. 486): The primary law of the HKSAR governing the processing of personal data. Its structure includes the six Data Protection Principles (DPPs), specialized articles, and Ordinance sections. We also account for the 2012 and 2021 amendments to the PDPO regarding direct marketing and unlawful disclosure.
  • PCPD Codes and Notes: Codes of Practice and Guidance Notes issued by the Office of the Privacy Commissioner for Personal Data (PCPD).
  • Specialized Ordinances: Laws governing specific categories of confidential information, including the Unsolicited Electronic Messages Ordinance (Cap. 593), the Telecommunications Ordinance (Cap. 106), and the Crimes Ordinance (Cap. 200), among others.
  • Protection of Critical Infrastructures (Computer Systems) Ordinance (Cap. 653): Cybersecurity management requirements and computer system protection responsibilities applicable to critical infrastructure operators.
  • Sector Regulations: Rules and guidelines issued by sector regulators, including the Hong Kong Monetary Authority (HKMA) and the Securities and Futures Commission (SFC), among others.
  • Artificial Intelligence Guidance: The Artificial Intelligence: Model Personal Data Protection Framework issued by the PCPD, containing practical recommendations on the responsible implementation of AI in compliance with the PDPO.
  • International and Local Compliance Standards: Other relevant global and regional compliance frameworks.

3. Data User and Controller Roles

In accordance with the PDPO, the Company acts as a "data user"—the entity responsible for determining the purposes for which, and the manner in which, personal information is collected, stored, processed, and used. The Company may engage external service providers and data processors to process such data on its behalf.

For the purposes of applicable foreign data protection laws—such as the EU/UK General Data Protection Regulation (GDPR) and similar regulatory regimes—the Company may also be considered a "data controller."

4. Categories of Personal Data

Depending on the nature of the relationship between the customer and the Company, we may collect and process the following categories of personal data:

  • Identification and Contact Information: Given name, family name, date of birth, phone numbers, email addresses, other contact details, and social media accounts. This includes account and authentication credentials, as well as information required to comply with Know Your Customer (KYC), Anti-Money Laundering (AML), sanctions, and counter-terrorist financing legislation.
  • Technical Data: Information regarding platform and application usage, including IP addresses, login device and software specifications, web activity, user actions, cookies, and similar tracking technologies.
  • Transaction Information: Transaction logs, transfer amounts and types, public keys, blockchain identifiers, and other related financial data.
  • Third-Party Data: Information obtained from contractors, vendors, open-source intelligence, public registries, payment providers, regulators, financial institutions, KYC/AML compliance vendors, Customer Due Diligence (CDD) providers, sanctions screening databases, anti-fraud services, and commercial databases.
  • Communication Records: Customer service cases, correspondence, call logs, agreements, corporate documents, and contracts.
  • Other Personal Data: Any additional information voluntarily provided or collected under legitimate grounds.

5. Purposes of Processing and Retention

The Company collects, stores, and uses personal data on lawful grounds to: open and administer customer accounts; determine product access privileges; provide and optimize services; execute, monitor, and settle contracts; communicate with users, agents, and customers; manage payment transactions; maintain corporate, commercial, accounting, and audit records; ensure compliance with regulatory, tax, and reporting mandates; conduct KYC, AML, and sanctions screening for financial crime prevention; detect fraud, unauthorized activities, and other violations; protect and enforce legal rights; analyze, research, and develop products; deliver direct marketing communications; execute corporate transactions (including mergers, acquisitions, reorganizations, financing, or asset transfers); and for other purposes permitted by law.

We retain personal data only for as long as reasonably necessary to fulfill these specified purposes or to comply with applicable legal, statutory, and regulatory data retention obligations.

Bona Fide Data Collection
We collect personal and sensitive information in strict compliance with Data Protection Principle 1 (Schedule 1 of the PDPO), ensuring data is gathered exclusively in a lawful, fair, and transparent manner, and limited to the minimum necessary for the Company’s operational purposes.

6. Disclosure of Personal Data

The Company may share personal data, as necessary for the purposes set out in this Notice, with the following entities: affiliated legal entities, payment institutions, treasury service providers, clearing centers, KYC/AML compliance vendors, CDD providers, sanctions screening databases, customer support entities, IT and cloud service providers, auditors, legal counsel, law enforcement authorities, supervisory bodies, regulators, and counterparties in corporate transactions. Data may also be disclosed to other third parties where required by law or authorized by client consent.

7. International Transfers and GBA Mechanisms

Personal data may be processed or accessed in the HKSAR and other jurisdictions where the Company, its affiliates, or its service providers operate. Information transferred outside of Hong Kong is processed in accordance with the PDPO, contractual obligations, and the applicable legal requirements of the receiving jurisdiction (such as the PIPL, GDPR, UK GDPR, or Singapore PDPA).

For data transfers between Hong Kong and Mainland China cities within the Guangdong-Hong Kong-Macao Greater Bay Area (GBA), Polytech applies approved standard contracts, corporate rules, and specialized GBA cross-boundary data flow mechanisms in alignment with Mainland Personal Information Protection Law (PIPL) requirements.

Section 33 of the PDPO
Cross-border transfers of data from the HKSAR to a foreign state, or between two foreign jurisdictions under the Company’s control, are conducted on permissible grounds pursuant to Section 33 of the PDPO.

8. Data Security and Critical Infrastructure Compliance

To protect personal data from unauthorized or accidental access, processing, erasure, disclosure, loss, or other misuse, we implement comprehensive corporate Enterprise Risk Management (ERM) security standards. These include strict access controls, data encryption, incident response and escalation protocols, AI data leak prevention mechanisms, and continuous monitoring procedures.

Our practices align with globally recognized cybersecurity frameworks, including the NIST CSF 2.0, the international ISO/IEC 27001 standard, and the CIS Critical Security Controls (Implementation Group 3 / IG3), alongside other advanced information security solutions.

Data Security Measures
The Company maintains robust technical and organizational security measures that comply with the requirements of DPP4 under the PDPO and the Protection of Critical Infrastructures (Computer Systems) Ordinance (Cap. 653) applicable to critical infrastructure operators.

9. Access and Correction Rights

In accordance with DPP6 of the PDPO, users have the right to request access to their personal data held by the Company, as well as to request the correction of any inaccurate data. Data access requests must be submitted using the statutory Data Access Request Form in the manner prescribed by the Privacy Commissioner for Personal Data (PCPD). The Company may require additional information from the applicant to verify their identity and authorization.

Data Privacy Officer
For privacy inquiries, data access requests, or corrections, please contact our Data Privacy Officer at [email protected] or visit the Company’s Hong Kong office.

10. Version Control

The text of this Global Privacy Notice may be amended, supplemented, or completely updated by the Company without prior notice, with the latest version published on the platform’s website for user reference.

You are currently viewing the active version of the document.

Cookie Consent
We use cookies (and similar technologies) to improve our service and enhance your experience on our website.